Privacy Policy
Last updated: October 31, 2026
This policy explains how Red Bear Coffee handles personal information collected through our website, catering quote and booking services, and advertising lead forms.
Anonymous inquiry measurement
We measure whether visitors view a quick estimate, email an estimate, start a detailed quote, and successfully request a quote email. This first-party measurement uses a random, time-limited browser-session identifier and stores only stage, timing, flow version and an anonymous duplicate-prevention reference. It does not include email addresses, notes, IP addresses or advertising identifiers, and is not sent to advertising platforms. We keep these session-level events for 90 days after the end of the session's starting week (UTC), allowing delayed inquiries to be counted. An hourly cleanup replaces mature sessions with weekly totals and deletes their session identifiers, individual event times and duplicate-prevention references. Cleanup catches up after service interruptions. We may retain these weekly totals indefinitely to compare trends. Inquiry records retain only an already-counted flag for this measurement, not a link to the browser session, so retries do not inflate totals. We respect browser Do Not Track and Global Privacy Control signals for this measurement. These events measure inquiries, not confirmed bookings.
Information we collect
Red Bear Coffee collects information you provide when you request a catering quote, submit a Google Ads lead form, contact us, or book a service. This may include your name, email address, phone number, company, event date, location, guest count, service preferences, and any details you choose to share. The information collected depends on the form you complete. Please do not include sensitive personal information in optional notes.
How we use your information
We use your information to respond to your inquiry, prepare and email quotes, discuss availability and event requirements, manage bookings, provide our services, and maintain business records. When you submit a Google Ads lead form, we receive the details you choose to submit so we can follow up about the services you requested. Where permitted by law and with consent where required, we may also send offers and marketing updates. Requesting a quote does not, by itself, mean you have agreed to all future marketing.
Google Ads, cookies, and advertising
Our website uses the Google tag for advertising measurement. Google and other service providers may collect technical information such as IP address, browser and device information, pages visited, and interactions with our website or ads, using cookies or similar technologies. This helps measure advertising performance and, where permitted, deliver relevant advertising. We may share customer contact information with Google for Customer Match and related advertising measurement, subject to applicable law, required consent, and Google's policies. Google may match that information to Google accounts. A privacy policy alone does not replace any consent required for these uses.
Service providers and disclosure
We use service providers for website hosting, data storage, email delivery, calendar scheduling, and advertising, including Replit, Resend, and Google services such as Google Sheets, Google Calendar, and Google Ads. We share information as needed for these purposes. We do not sell customer contact lists. We may also disclose information when required by law or as reasonably necessary to protect rights, safety, and the security of our services.
Storage, retention, and security
We retain information for as long as reasonably necessary to respond to inquiries, provide services, maintain business and tax records, resolve disputes, and meet legal obligations. Our service providers may process or store information outside Canada, where local laws may allow access by authorities. We use reasonable safeguards to protect personal information, but no online transmission or storage method can be guaranteed completely secure.
Your choices and privacy rights
You can contact us to request access to or correction of your personal information, ask about our privacy practices, request deletion where applicable, or withdraw consent to marketing and advertising uses. We may need to verify your identity, and some records may need to be retained for legal or business obligations. To stop promotional emails, use the unsubscribe option where provided or email us directly. You can also manage cookies in your browser and advertising preferences through Google's My Ad Center. Blocking cookies may affect some website features.
Children's privacy
Our quote and booking services are intended for adults arranging events, not for children. If you believe a child has provided personal information to us, please contact us so we can review and address it.
Changes to this policy
We may update this policy as our services or privacy practices change. The updated policy will be posted on this page with a revised date. Where required, we will provide additional notice or obtain consent for material changes.
Contact us
For privacy questions or requests, email Red Bear Coffee at contact@redbearcoffee.ca with the subject “Privacy request”.
Learn more: Google Privacy Policy · How Google uses information from partner sites · Google My Ad Center